Refund & Cancellation policy

Urban Clean Services is a service-based business. We do not sell physical products; therefore, returns are not applicable.

Service Cancellations

Customers may cancel or reschedule a service by informing us in advance.

Cancellation timelines and eligibility depend on the type of service booked.

Refunds

Refunds are considered only if a service is not delivered as agreed.

No refunds will be provided for completed or partially completed services.

Any approved refund will be processed through the original payment method.

Non-Refundable Situations

Refunds will not be provided if:

The customer is unavailable at the scheduled time

Access to the premises is not provided

Cancellation is made after service has started

Changes to Policy

Urban Clean Services reserves the right to modify this policy at any time without prior notice.